BattleScribe

Before your report a problem, make sure you try the basic troubleshooting steps and check the BattleScribe FAQ for answers to common problems.

To report problems with your supporter pass or account, please see this FAQ.

Do NOT report data problems here (missing or incorrect units/models/upgrades/points values/rules/profiles/etc)Instead, make sure you update your data and report any problems to the data authors.

If you are unable to download data, it is likely a temporary problem with the data website. Please be patient and try again later.

For general questions and help, please post on the BattleScribe Reddit

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  1. We know that's not the truth: "If I buy the Pro version, do I get it on both my mobile device and desktop computer?"

    Hi,

    I really like BattleScribe. It makes 40K so much more fun not having to deal with the points manually.

    However, I just stumbled on something that's a lie. Lying is going to hurt your company.

    re: "If I buy the Pro version, do I get it on both my mobile device and desktop computer?"

    Your answer isn't true. So many of us develop IOS apps, it's really easy for us to spot the lie. And the link you provide reveals that it isn't true. What's really bad for you is that the FaceBook 40K community is beginning to know…

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Actually more like a mistype if anything.

    The various versions of the app (Android, iOS, desktop) are sold separately and always have been. If it says otherwise anywhere then that’s a mistake!

    If you can send me a link to where it says otherwise I’ll make sure it’s fixed.

  2. Problem: Battlescribe won't update data

    I keep having to uninstall and reinstall Battlescribe to get the data up to date. This happens every time I try to update the data. I'm running it on a HP laptop running Windows 10.

    Details:

    Failed to download from one or more repositories

    1) net.battlescribe.model.dataindex.DataIndexEntry@c19386: C:\Users\notignatius\Dropbox\Apps\BattleScribe\data\Warhammer 40,000 8th Edition\Tyranids.catz (Access is denied)

    2) net.battlescribe.model.dataindex.DataIndexEntry@16f2da2: C:\Users\notignatius\Dropbox\Apps\BattleScribe\data\Warhammer 40,000 8th Edition\Imperium - Space Marines.catz (Access is denied)

    3) net.battlescribe.model.dataindex.DataIndexEntry@112c60c: C:\Users\notignatius\Dropbox\Apps\BattleScribe\data\Warhammer 40,000 8th Edition\Aeldari - Harlequins.catz (Access is denied)

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    This sounds like the Windows permissions to those files are not correct for some reason. I suggest deleting them manually (through Explorer), then trying again to download the data.

    It might even be worth deleting your entire …/BattleScribe/Data folder and starting over…

    Please let me know if this helps.

  3. Bug

    There’s a problem with BattleScribe.
    I’m using IOS and when I log out all the points change.
    I’ll finish a roster, log out then when I log back in the points change.
    Eg I’ll create a 2k list then log out and when i next open it it will be 2018 or 1995 or any other value. Cheers

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. BattleScribe crushes when I want to share a roster. Android 7.0, BattleScribe Version 2.01.09

    BattleScribe crushes when I want to share a roster. Android 7.0, BattleScribe Version 2.01.09

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  5. [BUG] when user use B.E. (Buddhist era)

    when I use Buddhist era supporter expired cuz now Buddhist era is 2560

    1 vote
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  6. When I close battle scribe 1 in every 6 or 7 times it deletes all my lists and I have to start over, I've not had an error message

    When I close battle scribe 1 in every 6 or 7 times it deletes all my lists and I have to start over, I've not had an error message or any think, I've used battle scribe for a few years now and been really happy with it but with this happening every few days it becomes really frustrating, I've unistalled it twice and I still get the same result after a few days of use

    1 vote
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  7. Unit/squad size in header with points value

    Just another thought would it also be possible to have a squad count (total number of models) in a selection. As in below example. (Size XX)

    eg
    Troops (35 PL, 318pts)
    -- Acolyte Hybrids (15 PL, 152pts, Size 12)
    + 11x Acolyte Hybrids (121pts)
    + Acolyte Leader (11pts)

    1 vote
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  8. An error has occoured (osx)

    What version of the app are you using? 2.01.05 fresh from the website
    What device are you using it on? macbook 2009
    What version of iOS, Android, Windows or macOS do you have? 10.11.6
    Do you see an error message? What exactly does it say? pasted under the questions
    What game system and army are you are having a problem with? any
    Where did you get your data from? http://battlescribedata.appspot.com
    What are the exact steps you go through to make the error happen? every time i open the app or click a button

    Details:

    java.util.zip.ZipException: invalid entry size (expected 554806…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    My first thought is a corrupted data file.

    Go to Manage Data, and update your data – make sure you choose the option to delete your old data first. This should ensure your data files are all replaced with fresh ones.

    Please let me know if this resolves your issue.

  9. Details: java.io.IOException: Unable to create directory /Users/andrewmoran/BattleScribe/data at org.apache.commons.io.FileUtils.forceMkdi

    I have not seen any way to fix this problem on line. It started when I updated yesterday. I am using date I got from you. I am only using Warhammer 40 8th and HH30k

    Details:

    java.io.IOException: Unable to create directory /Users/andrewmoran/BattleScribe/data
    at org.apache.commons.io.FileUtils.forceMkdir(FileUtils.java:2384)
    at net.battlescribe.a.c.c.a(BattleScribe:86)
    at net.battlescribe.a.c.K(BattleScribe:227)
    at net.battlescribe.a.c.E(BattleScribe:233)
    at net.battlescribe.a.a.D(BattleScribe:414)
    at net.battlescribe.desktop.a.b.a(BattleScribe:585)
    at net.battlescribe.desktop.rostereditor.RosterEditorFrame.S(BattleScribe:1761)
    at net.battlescribe.desktop.rostereditor.RosterEditorFrame.f(BattleScribe:3257)
    at net.battlescribe.desktop.rostereditor.RosterEditorFrame.o(BattleScribe:77)
    at net.battlescribe.desktop.rostereditor.RosterEditorFrame$16.actionPerformed(BattleScribe:2512)
    at javax.swing.AbstractButton.fireActionPerformed(AbstractButton.java:2022)
    at javax.swing.AbstractButton$Handler.actionPerformed(AbstractButton.java:2348)
    at javax.swing.DefaultButtonModel.fireActionPerformed(DefaultButtonModel.java:402)
    at javax.swing.DefaultButtonModel.setPressed(DefaultButtonModel.java:259)
    at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(BasicButtonListener.java:252)
    at java.awt.Component.processMouseEvent(Component.java:6533)
    at javax.swing.JComponent.processMouseEvent(JComponent.java:3324)
    at java.awt.Component.processEvent(Component.java:6298)
    at java.awt.Container.processEvent(Container.java:2236)
    at java.awt.Component.dispatchEventImpl(Component.java:4889)
    at java.awt.Container.dispatchEventImpl(Container.java:2294)
    at java.awt.Component.dispatchEvent(Component.java:4711)
    at java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:4888)
    at java.awt.LightweightDispatcher.processMouseEvent(Container.java:4525)
    at java.awt.LightweightDispatcher.dispatchEvent(Container.java:4466)
    at java.awt.Container.dispatchEventImpl(Container.java:2280)
    at java.awt.Window.dispatchEventImpl(Window.java:2746)
    at java.awt.Component.dispatchEvent(Component.java:4711)
    at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:758) …

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    I’m not sure what’s going on here. The only thing I can think of is that you don’t have permission to access that folder. Are you able to browse to it?

    It might be worth deleting the folder (/Users/andrewmoran/BattleScribe/data) by hand and downloading your data again.

    Please update this issue to let me know how you get along.

  10. Bug: stuck on low memory mode?

    G'day guys.
    I've been using battlescribe for ages and it's always worked well but just recently when I Messing around with a Horus Heresy list the app seemed to run slow, informed me that it was running in low memory mode and stopped displaying profiles, rules etc in the display.

    I immediately turned off low memory mode, changed the display settings for profiles etc, reinstalled battlescribe and even deleted all data/rosters in an effort to bring my rosters back to normal to no avail.

    One thing I did notice was it was only affecting new rosters and unit options. My…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This might be because the data doesn’t yet contain the profile/rule information. Make sure you update your data regularly for the latest fixes.

    It may be the case that low-memory mode just gets turned back on. This will happen if the app runs into trouble with large/complex army lists or data.

    Once you open a roster, the rules/profiles should be refreshed (assuming low memory mode is off). You might need to add/remove a selection just to give it a kick.

  11. Create Roster Fails

    I am having this issue in both Windows 10 build 15063 and Android 6.0.1

    I am using Battle Scribe v2.01.04.92 on Windows and v2.01.06 on Android.

    I am able to select the Game System, Roster Name, Cost Limits and Forces, but when I click OK the program hangs for several minutes and then returns me to the default window and no Roster has been created.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Make sure you update your data and have the latest version of the app. Make sure you choose the option to delete your old data when you update to make sure you don’t have a broken file.

    On Windows, make sure you update to the latest version of Java 8 (there was a bug in older versions that effected BattleScribe).

    Otherwise can you b give me a specific example of the game and forces you’re trying to use so I can test.

  12. Not loading rosters

    Whenever I try to load a new roster for editing, I select the army composition and move to click OK and it just sits there. No response whatsoever. Can you help?

    1 vote
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  13. BattleScribe on PC should recognize your default browser and use that, instead of forcing internet explorer.

    Trying to sign in with my google account to verify my license, Battlescribe insists on opening internet explorer, and current gets caught in some kind of redirect loop that never ends, so I am stuck. Either prompt for browser or let me log into google from battlescribe.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    BattleScribe should already use your default browser. Are you sure IE is not your default?

    BattleScribe defers to your operating system to choose a browser, which should be whatever your default is.

    You can email me at jon dot taylor at battlescribe dot net

  14. BUG REPORT:

    Jon,

    I recently bought a Windows 10, 64 bit machine. I reinstalled Battlescribe and attempted to transfer my account (mgac21z@gmail.com). It should be good until September of this year. Do you know what may be causing this?

    I received the following error.

    Details:

    java.io.IOException: java.util.concurrent.TimeoutException
    at net.battlescribe.desktop.d.d.a(BattleScribe:320)
    at net.battlescribe.desktop.a.b$1.a(BattleScribe:194)
    at net.battlescribe.desktop.a.b$1.doInBackground(BattleScribe:189)
    at javax.swing.SwingWorker$1.call(Unknown Source)
    at java.util.concurrent.FutureTask.run(Unknown Source)
    at javax.swing.SwingWorker.run(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)

    -------------------- Caused By --------------------

    java.util.concurrent.TimeoutException
    at java.util.concurrent.FutureTask.get(Unknown Source)
    at net.battlescribe.desktop.d.d.a(BattleScribe:314)
    at net.battlescribe.desktop.a.b$1.a(BattleScribe:194)
    at net.battlescribe.desktop.a.b$1.doInBackground(BattleScribe:189)
    at javax.swing.SwingWorker$1.call(Unknown Source)
    at java.util.concurrent.FutureTask.run(Unknown Source)
    at javax.swing.SwingWorker.run(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) …

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Apologies for the delay.

    This looks like a timeout while BattleScribe waits for your browser to respond after logging in.

    Do you have a firewall or something that might be restricting BattleScribe from receiving connections from the internet?

    Feel free to email me: jon dot taylor at battlescribe dot net

  15. latest version of battlescribe from today, paid version 6/26.

    on the page with your army lists, the orange, "+" icon in a circle is almost totally obscured by the rectangle at the bottom of the page that used to contain ads. very difficult to create new army lists now.

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  16. can't load database bytescribe platform

    Details:

    BattleScribe failed to download and import one or more data files from the repository.

    1) net.battlescribe.model.dataindex.DataIndexEntry@3ac40f70: connect timed out

    2) net.battlescribe.model.dataindex.DataIndexEntry@3e96932f: connect timed out

    3) net.battlescribe.model.dataindex.DataIndexEntry@32beda7c: connect timed out

    4) net.battlescribe.model.dataindex.DataIndexEntry@3b6b0ba6: connect timed out

    5) net.battlescribe.model.dataindex.DataIndexEntry@21ce2c34: connect timed out

    6) net.battlescribe.model.dataindex.DataIndexEntry@2bcbdcc9: connect timed out

    7) net.battlescribe.model.dataindex.DataIndexEntry@6fe29ef6: connect timed out

    8) net.battlescribe.model.dataindex.DataIndexEntry@c378e97: connect timed out
    at net.battlescribe.a.a.c(BattleScribe:1626)
    at net.battlescribe.a.a.a(BattleScribe:1364)
    at net.battlescribe.a.a.a(BattleScribe:1342)
    at net.battlescribe.desktop.a.b$7.a(BattleScribe:426)
    at net.battlescribe.desktop.a.b$7.doInBackground(BattleScribe:421)
    at javax.swing.SwingWorker$1.call(Unknown Source)
    at java.util.concurrent.FutureTask.run(Unknown Source)
    at javax.swing.SwingWorker.run(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Seems like BattleScribe could not connect to the data website.

    It might have been an issue with the website – try again and see if things are any better.

    Otherwise, do you have a firewall or something else that might prevent BattleScribe from connecting to the Internet?

  17. Chaos Daemons Supreme Command Detachment crashes when trying to add HQs

    Chaos Daemons Supreme Command Detachment crashes when trying to add HQs. Just create a new roster with it and hit the + on HQ. Crash.

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  18. Bug report

    Running iOS 10.3.2 and BattleScribe 2.01.03

    40k 8th Ed repository from the BattleScribe website

    Create new list for Imperial Space Wolves v2

    Add Air Wing detachment.

    When I try to push the + to add a unit to the detachment, BattleScribe crashes to the iOS springboard. No error message and any data pertaining to the list is lost.

    1 vote
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  19. Add an option to pay with google credit

    I'd love to support you and I have a lot of play credits to do so.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Presumably this is Google Play credit through the Google Opinion Rewards program?

    I’m pretty sure this should just work (when buying via the Android app). When you click to purchase a pass, are you given the option of what payment method to use?

    I’m not 100% sure though!

  20. 1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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