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Account and Supporter Pass Problems

Problems signing up, signing in, refreshing passes or purchasing passes

51 votes
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AdminJon Taylor (Developer, BattleScribe) shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
completed  ·  AdminJon Taylor (Developer, BattleScribe) responded  · 

Apologies if this reaches you late. UserVoice is not the place to report account or pass related problems, and it doesn’t get checked very often.

Please take a look at the following FAQ to find out how to troubleshoot account related problems and contact support: https://battlescribe.net/?faq=supporterPass

We will get things sorted out for you.

Do not reply on the UserVoice issue! You can only contact support via email as described in the link above.

Thanks!

54 comments

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  • Anonymous commented  ·   ·  Flag as inappropriate

    I've subscribed for two years on all platforms and I can't get it recognized. This has been going on for months! Is there any plan to ever fix this error, or did I waste my money?

  • Anonymous commented  ·   ·  Flag as inappropriate

    I have purchased the supporter pass and it keeps popping up to say I have not purchased it yet. I am signed in with the correct account and I have the latest version, please help

  • Theo commented  ·   ·  Flag as inappropriate

    My payment went through but I still have the non-supporter version... feels really bad tbh :-/
    And not getting any answers on email... what is this?!

  • Clay Knuckles commented  ·   ·  Flag as inappropriate

    Redownloaded, have the latest version for PC. Get an error trying to load anything or create anything. Says there is no data and it wont let me download any.

  • Thaddaeus Davidson commented  ·   ·  Flag as inappropriate

    It does this on mine ever since the update and the app is now unusable. Any fix??? I have a tournament coming up and I’d be nice to be able to use it!
    2.01.20 broke after updating to this version.

  • Theo commented  ·   ·  Flag as inappropriate

    I have the same problem. App crashes when I sign in to my google acc. Trying to pay for the full version but haven’t been able to for several days. It crashes 10/10 times. Love the app tho <3

  • Jeff commented  ·   ·  Flag as inappropriate

    Each time I enter my email and password to sign in as a supporter the app crashes. Restarting and redownloading does not help

  • Anonymous commented  ·   ·  Flag as inappropriate

    I have iOS 12.1.4 and have update the app to 2.01.20.
    When i try to log in with Google account the app crashes to home screen, without accepting the login

  • Brad P commented  ·   ·  Flag as inappropriate

    This app is fantastic but as of today, everytime I try and sign in to utilise my supporter benefits the iOS app crashes. I'm on version 2.01.20 and running iOS 12.1.4

  • ADF commented  ·   ·  Flag as inappropriate

    Trying to support and neither Chrome or Firefox will log me in to Google through your site to actually pay. Im logged in on the desktop app and in to other google services but your site doesnt acknowledge.

  • Anonymous commented  ·   ·  Flag as inappropriate

    same error here, I did renew support - but desktop can't tell.
    Details:

    java.io.IOException: Failed to connect to URL: Bad Request (400)
    at net.battlescribe.a.c.a.a(BattleScribe:113)
    at net.battlescribe.a.c.a.a(BattleScribe:79)
    at net.battlescribe.desktop.d.d.a(BattleScribe:292)
    at net.battlescribe.desktop.a.b$3.a(BattleScribe:248)
    at net.battlescribe.desktop.a.b$3.doInBackground(BattleScribe:243)
    at javax.swing.SwingWorker$1.call(Unknown Source)
    at java.util.concurrent.FutureTask.run(Unknown Source)
    at javax.swing.SwingWorker.run(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)

  • Mark commented  ·   ·  Flag as inappropriate

    I bought the supporters pass, however when I try to sign in with google It tries to go to a 'localhost' ((http://localhost:50532)) page in the browser and then it times out
    Details:

    java.io.IOException: java.util.concurrent.TimeoutException
    at net.battlescribe.desktop.d.d.a(BattleScribe:363)
    at net.battlescribe.desktop.a.b$1.a(BattleScribe:192)
    at net.battlescribe.desktop.a.b$1.doInBackground(BattleScribe:187)
    at javax.swing.SwingWorker$1.call(SwingWorker.java:295)
    at java.util.concurrent.FutureTask.run(FutureTask.java:266)
    at javax.swing.SwingWorker.run(SwingWorker.java:334)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
    at java.lang.Thread.run(Thread.java:748)

    -------------------- Caused By --------------------

    java.util.concurrent.TimeoutException
    at java.util.concurrent.FutureTask.get(FutureTask.java:205)
    at net.battlescribe.desktop.d.d.a(BattleScribe:357)
    at net.battlescribe.desktop.a.b$1.a(BattleScribe:192)
    at net.battlescribe.desktop.a.b$1.doInBackground(BattleScribe:187)
    at javax.swing.SwingWorker$1.call(SwingWorker.java:295)
    at java.util.concurrent.FutureTask.run(FutureTask.java:266)
    at javax.swing.SwingWorker.run(SwingWorker.java:334)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
    at java.lang.Thread.run(Thread.java:748)

    Am i Missing something here?

    Regards

  • Roman commented  ·   ·  Flag as inappropriate

    If you're getting this error you have to log out and log on again @ google.
    Then it will work again

  • levi commented  ·   ·  Flag as inappropriate

    Hi, i already support the app through my account and when i try to use the dice tool on my PC (windows 10) it tells me i need to support the app first? i am logged in on my account and have updated my account to my PC, any ideas on whats wrong?

  • Wayne commented  ·   ·  Flag as inappropriate

    I get the same, desktop W10 user and versions 2.01.15, just paid through Goggle

  • prophec commented  ·   ·  Flag as inappropriate

    The pass expires in one month. Shall I wait? It still keeps asking my to renew it though

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